Using a Tenant Portal.
With our hectic schedules it's nice to be able to save a trip to your property manager's office to pay rent or fill out maintenance requests. We are always looking for technology to streamline our processes to save you time and money. By using tenant portals you can pay rent and send in maintenance requests from anywhere that you have access to the internet.
The payment system you have access to on our tenant portal is free if you pay with a check. There is a small fee if you use your debit or credit cards. It is best to initiate your rent payment by the 2nd (second) of the month as it takes 24 to 48 hours to post. This system also allows you to set up auto-payments or store your payment information so you can make your payment in just a few seconds. You will receive a confirmation once the payments initiated.
In the same tenant portal you can also send in your maintenance requests. They are then sent directly to our office and the property managers receive notification of the work order. This is the most efficient way to report maintenance concerns.
If you haven't already been set up on our tenant portal, please contact our office. We will need to know which email address you want to use. When you receive your tenant portal activation link you will use the email address you gave us as your user name. The first time you use the portal, there will also be a prompt to set up a password. This information is confidential so we do not have access to your password or banking information.
If you have any questions about using the tenant portal, please contact your property manager or speak to someone in the bookkeeping department for assistance.
Be well,
Land of Enchantment, Inc.
loe@loehomes.com
